| General FAQ?s |
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Q. How do I get my favored photographs/images on Photolah.com? |
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Ans. If you would like to become a contributing photographer, please make contact with us via our Contact Us page. |
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Q. How do I locate my receipt? |
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Ans. If you have trouble locating your receipt:
Login into your account and click on the ?Account Details? tab. |
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Q. What shall I do if I have downloading problems and my credits get deducted? |
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Ans. If you try downloading an image and problems arise, you should try making contact with us by filling out the fields on the Contact Us page. Please do this within 24hrs of your trying to download else you may be charged additional credits. |
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Q. What shall I do if I have downloading problems and my credits get deducted? |
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Ans. If you try downloading an image and problems arise, you should try making contact with us by filling out the fields on the Contact Us page. Please do this within 24hrs of your trying to download else you may be charged additional credits. |
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Q. What is credit and how does it work? |
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Ans. Credit is the money users make use of when purchasing images. Users buy these credits before hand and then use the credits to purchase images. An image costs range between 1 ? 20 credits. |
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Q. How do I contact Photolah.com? |
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Ans. You may contact us through our Contact Us page. |
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Q. What is Photolah.com? |
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Ans. Photolah.com is a website that presents its users with an opportunity to have get quality images for next to nothing. With us, you don?t need to search far for pictures that will make you go whoooo!! |
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| Members FAQ's |
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Q. Why do your photos appear to be much lower than market price? |
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Ans. Our drive to providing our customers with top-notch photos at reasonable prices is a major reason for this. |
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Q. What shall I do if my username and password do not seem to work? |
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Ans. You should ensure your login details (username and password) are correct. If you are not sure, please request us to send you your details by filling up the fields at this link: http://www.Photolah.com/photo_lostpassword.php |
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Q. Is it possible to purchase a photo from your site? |
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Ans. Yes it is. |
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Q. Is it possible to edit my personal details? |
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Ans. Yes it is. Under the ?account details? tab, click on ?edit my profile? button under Tools. |
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Q. How do I activate/deactivate the adult content filter system? |
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Ans. Log into the site, go to control panel, under the general tab, you?ll see ?Adult Content Filter? |
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Q. Can I change the password to my account? |
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Ans. To change your password, go to ?Account Details? after login in, under ?Tools?, click ?Change My Password?. |
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Q. Can I change my username? |
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Ans. If you wish to have your username changed, you should send us a message via the Contact Us page. |
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Q. Do you charge royalty fee for your images? |
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Ans. No. |
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Q. How can I make use of your images? |
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Ans. Go to our Terms and Conditions page. You?ll find more information here. |
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Q. What happens if I forget either my username or password? |
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Ans. You should use our ?forgot password? feature located on the home page to request for your login details. |
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Q. How do I check the credits I have left? |
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Ans. Your credit balance is usually displayed when you log in. |
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Q. What is credit and how does it work? |
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Ans. Credit is the money users make use of when purchasing images. Users buy these credits before hand and then use the credits to purchase images. An image costs range between 1 ? 20 credits. |
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Q. Is there any database accessible by me where my photos are kept? |
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Ans. Your download history is stored in our servers. To access your downloaded photos, go to the ?Account Details? tab atop your personal page. Click the ?Financials? tab and then click on ?View Downloads?. |
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Ans. njjkkj |
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| Photographer FAQ?s |
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Q. I had a file rejected because of "noise" or "compression artifacting". What does this mean? |
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Ans. The JPEG file format uses a "lousy" compression method. In order to make the file smaller, information is thrown away, or lost. The "quality" setting that most image editing programs and digital cameras have when saving JPEGs determines how much information is lost. At a certain point with lower quality settings the removal of information during the compression process can become visible in the form of compression artifacts (places in the image where too much detail has been lost). Too much JPEG compression can become visible either in the form of a general loss of detail, or grainy/patterned areas (especially in flat spaces, such as skies).
"Compression artifacting" can be introduced by the camera and/or by your image editing software at lower quality settings. Also, re-sizing, re-sampling, and re-saving can all degrade the quality of a JPEG image, so one should be careful about re-saving JPEGs. For example, a photo was re-saved 4 times (even at a quality of "12" or "Best") the image quality will become worse and worse. With this in mind, it is obviously best to start with the cleanest image possible. You may want to double-check your camera settings to make sure it is saving at the highest quality.
"Noise" (pixels of varying colour where there shouldn?t be) is most commonly created by digital cameras, especially in darker shadows or under low-light conditions and exacerbates the compression issues mentioned above. You might want to double-check to make sure that your camera?s ISO/ASA setting is at the lowest number (usually 100). In digital cameras, higher numbers (200 or 400) will always result in more noise (just as with film). |
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Q. What are the specifications for photos to be uploaded? |
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Ans. Images must be RGB JPG format only.
You must own the full copyright to any images you upload. This means you must be the photographer or artist that created the image.
All trademarks must be removed. This includes logos, brands, and entities with copyright or trademarked elements. This many also extend to trademarked products such as cast sculptures, toys, architecture, and other elements of design. Copyright is checked with each file.
File sizes: the bigger, the better. 300 dpi 5" x 7" is optimal. 640x480 images are not usable by most graphic artists. All files should be 1200 x 1600 pixels minimum (anything smaller will be automatically rejected).
Entering keywords and descriptions: be descriptive. Include at least 10 keywords and use a title other than ?dog? or ?man?. Supplying more keywords means your image will match more searches. Images with more keywords get downloaded more often.
Model releases: images with clearly visible people require a model release (Photolah Model Release) form for legal reasons. Children in images can?t sign a model release. A legal guardian or parent must sign for all children under the age of 18 years old. You will be notified if you need a model release and it can be uploaded later if you?re not sure.
Legal notice: uploading images/artwork that belongs to somebody else (copyright or otherwise) will result in a suspended membership and in some cases may have legal ramifications.
Your account profile must have your full, real first and last names, and mailing address entered before completing an application. Anyone uploading with a fake name will be banned immediately. |
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Q. How much can I make as a contributing photographer? |
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Ans. The royalty structure is 40% flat of image price to keep it simple. |
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Q. What happens to the images I submit for review if I?m accepted as a contributing photographer? |
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Ans. You will need to resubmit those images to our reviewers for approval. |
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Q. How long does it take for images submitted to be reviewed? |
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Ans. Usually it takes a few steps when it comes down to determining which photograph?s application to accept or turn down. Usually, any applications submitted are added to a waiting list. Please be patient as we will get to you as soon as we can. |
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Q. Can I upload vector illustrations or flash files, if yes, how do I do so? |
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Ans. For vector illustrations:
Save your vector illustration as an Adobe Illustrator 8 .EPS (Encapsulated Postscript) file. Your EPS file should be saved as an AI8 compatible EPS.
Open the file in Adobe Photoshop and create a 1920 x 2800 pixel RGB JPEG preview of your file.
If you would like to include alternate file formats (AI, PDF, etc) you can place them in a separate ZIP folder
For Flash Files:
Generate an .SWF version of your file.
Create a 380 pixel (wide or tall, depending on the orientation of your animation.) RGB JPEG preview of your file.
Place your .FLA files into a folder and ZIP the folder.
Proceed to the form, you?re ready to upload your ZIP, SWF and JPEG preview. |
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Q. How do I sign up as a contributing photographer? |
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Ans. To sign up as a contributing photographer, you?ll have to send us identification (driver?s license, passport or any other acceptable means of identification), scanned, and uploaded in JPEG format; and 3 sample images. You have to be above 18 years. Your application will be reviewed by our review team and we will notify you via email if you have been selected or otherwise. |
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Q. Are there any restrictions to what I could upload? |
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Ans. Please go through our photographer training manual for more information on this. |
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